SHIPMENT & FEES

Standard shipping cost will be calculated at the end of your order depending what the shipping destination is.

We offer free shipping for orders over €99 in Belgium.

TWELVE GODS ships worldwide using Bpost, but does not deliver to P.O. Boxes.

Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise.
All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.

 

SHIPMENT DATE

AVAILABLE ITEMS:

Items that are already available will be dispatched in 1-2 business days (Monday-Friday) following order completion.
During sales or special promotions, processing times may be longer.

PRE-ORDERED ITEMS:

Pre-Ordered items will be shipped as soon as they are received in our warehouse. The full price will be deducted the same day in which the order is placed, despite the postponed shipment date.

We remind first-time clients that TWELVE GODS can request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.

 

TWELVE GODS cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of TWELVE GODS.

SUCCESSFUL SHIPMENT DELIVERY

Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. TWELVE GODS packages arrive in nested boxes, both printed with TWELVE GODS.

If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for by an unknown party or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact TWELVE GODS at order@twelve-gods.com

 

When there is a reception desk or doorperson present at the address, the courier is authorized to deliver the package to the on-duty personnel.

If the package or the items are damaged or if an item shown in the delivery note is missing from inside, the packaging must be kept for further verification.

Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by TWELVE GODS within 10 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.